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They’re claiming they’ll escalate the matter to call me back, as if I don’t have it already. I acted fast (but when I followed up), they requested my wallet address again. Despite my attempts to contact support, my withdrawal request was denied. This proves that most online casinos fall short of expectations.

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But also to note, can’t you play at other sites while waiting for withdrawals to clear from one which already took a lot of money from you due to bonus terms? I’ve now also escalated the case across multiple platforms. I have evidence of these confirmations, which has already been provided. Since I already received part of the payout and had clear confirmations from the VIP manager, I remain cautiously optimistic that this will be resolved correctly. This confused me — as the bonus winnings had already been settled earlier, and the additional €60,000 had been generated entirely from the €478 real money credited to my account.

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